Add Search Question and Answer
If any new question comes from the client which answer do not exists in search query database and you want to add this question and answer to the search query database then click the gray ball beside the question and turn it into green and give a detail answer. All the question answer will be saved in search query database. if you choose wrong question just click the green ball again and it will be gray again.
Add and Edit Question and Answer
Each operator can add common question and answer manually from the operator dashboard. Just click the add QA and edit QA. The rest of the things is self explanatory.