Frequently Asked Question
If any new question comes from the client which answer do not exists in search query database and you want to add this question and answer to the search query database then click the gray ball beside the question and turn it into green and give a detail answer. All the question answer will be saved in search query database. if you choose wrong question just click the green ball again and it will be gray again.
Each operator can add common question and answer manually from the operator dashboard. Just click the add QA and edit QA. The rest of the things is self explanatory.
If your theme do not have any option to add user image. Here https://wordpress.org/plugins/wp-user-avatar/ is a great plugin to add image to any user. You can install it from your wp-admin panel plugin section. Just search for "wp-user-avatar" to install.
The reason I did not include this feature is that most of the service based wordpress theme have image upload feature. I did not wanted to make a heavier plugin rather a light one. You can also disable "wp-user-avatar" plugin after uploading the operator images. So that you site become light and run faster.
After installing this plugin just go all users and edit user. You will will find a image upload button at the bottom. You will also find this upload button when add operator.