Offline email message
When operators are offline clients can send you offline message. You need to set an email address for that. Remember that email address must be related to your domain name. Example firstname.lastname@example.org. Email address cannot be from mail clients like gmail, hotmail or yahoo.
Go Settings -> iLive Options -> Email Options
Then turn on the custom mail and add an email. If your wp-admin email is similar to your domain name it is not necessary. You can get email to that email address.